How do I book an appointment?
Most of our appointments are booked online via our “Book Now” link below. It has our real-time availability, and easily allows you to book, cancel, or reschedule your appointment. Please note that we can often be completely booked out a couple of weeks; even further for evening or weekend appointments, so please try to plan in advance. If you have questions, feel free to call or email us.

For Waxing/Threading appointments: We ask that you please look over all of your current medications, vitamins, and skincare products. Ingredients such as Retinol, Hydroquinone, Acids, Lightening agents, etc will affect the strength of your skin and will need to be discussed before doing any hair removal.

Please see our Microblading & PMU page for additional information you will need to know before determining if you are eligible to book one of those services.


Do you take walk-ins?
No, all services are by appointment only.


What is the Cancellation Policy?
-Spa, Brow, Lash, and goGLOW appointments: 24 hours notice is required for canceling appointments (48 hours for Lash Sets), as we frequently have a waitlist with other clients needing to get in. We do understand that things come up periodically; however, more than one missed appointment or late cancellation in a year period will incur a cancellation fee.

-Ombre, Microblading & PMU: 48 hours notice is required for all Permanent Makeup appointments, or there will be a $100 fee. A credit card on file is required to book all initial Ombre, Microblading or Permanent Eyeliner appointments. If a client No-Shows, they must prepay for the service in full to rebook. Due to safety and sanitation regulations NO CHILDREN OR PETS, NO EXCEPTIONS during permanent makeup appointments; you will be rescheduled and charged the cancellation fee.

To cancel your appointment with proper notice, click the link in your confirmation or reminder email. You can also do so by going to vagaro.com/browbella > Sign In > Profile > Appointments.

What is the Late Arrival Policy?
Please understand that all appointments are booked back to back, so if you are 10 or more minutes late, you may be asked to reschedule or wait for the next available appointment time. This is to ensure that all clients are being respected and that your service does not run into the next client's appointment time.


What is the Children Policy?
In order to maintain our spa environment, and respect other clients receiving services, we ask that other arrangements be made for infants and small children during your appointment time.

Due to safety and sanitation regulations NO CHILDREN OR PETS, NO EXCEPTIONS during permanent makeup appointments. You will be rescheduled and charged the cancellation fee.

What is your Refund Policy?

All product sales are final. In the case of a product defect, we will be happy to replace the product. If a visible physical allergy or reaction develops after use of a product, we will provide a return for store credit.

Can I wear eye makeup/mascara that day?

We ask that you please wear NO mascara or eye makeup the day of a lash tint, lash lift/ perm, or lash extension service. Lashes must be *cleansed and rinsed with water* so they are free of any makeup remover, or oily residues before arriving for your appointment. For brow and skincare services you may wear normal makeup that day.

How long does my hair need to be for waxing?
Please make sure that you have at least 3-4 full weeks of growth prior to your waxing appointment. You will need at least 1/4 inch - 1/2 inch of growth. For bikini or Brazilian waxes, you will need to trim anything over 1/2 inch so that the hair growth is in that range.

Where are you located?
13708 County Rd 11

Burnsville, MN 55337

Visit our Contact page for a map.

I love your branding. Who did it?

Thanks! I love it too. KellyG*Design is my girl — for my logo. Check her out at kellygdesign.com. Check out superdeepcreative.com for my website and printed materials.

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